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Terms and Conditions & Privacy Policy

Grandma's Herbs Privacy & E-Commerce Policies

Open Policy on the Issue of Privacy:

We at Grandma’s Herbs adhere to a strict professional code of ethical conduct in the handling of your personal information. Read below to review how we safeguard your relationship with us.

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect

This notice applies to all information collected or submitted on the website whether from customers or prospects. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

  • Name
  • Address
  • Email address
  • Phone number
  • Credit Card Information
  • Cookies
    • When visitors come to your site, third parties (such as AdRoll, Google and Facebook) may place cookies on their browsers for targeted advertising purposes.
    • these third parties may collect IP addresses, cookie identifiers, website activity, and sales totals.
    • You can view all your cookies and opt out at

The Way We Use Information

We use the information you provide about yourself when placing an order only to complete that order, to contact you with regard to your order, to respond to email inquiries, to participate in chat room discussions, or to send an email newsletter. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our newsletter as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our website and to share with advertisers but we would not disclose anything that could be used to identify individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by accessing Your Account on any page. You can correct factual errors in your personally identifiable information by editing it online. To protect your privacy and security, we require that you select a password, and then log on using that password to access or change your information.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at (800)724-4689 or send us an email at

Return Policy

Grandma's Herbs Inc. will gladly accept returns within 14 day of the original purchase date. The customer is responsible to ship the unused product back to Grandma's Herbs at 221 West 200 South, St George, UT 84770 at their own expense. Upon receipt of the product(s) being returned Grandma's Herbs will immediately issue a refund less a ten percent processing fee to the credit card used to process the original transaction or give a full credit as an exchange for other products sold by Grandma's Herbs. If customer opts for exchange all purchasing terms and conditions apply.

Sample Policy
Grandma's Herbs Inc. provides samples of certain products. We at Grandma's Herbs Inc. are dedicated to providing samples so that potential customers can make decisions about our products based on their own personal experiences. Each of these samples are intended to provide enough product for an individual to complete a test or trial of the product. The program is designed to allow customers know of assurance that our products are exactly what we claim and to allow a test to see if the product fulfills the particular needs of that customer.
Grandma's Herbs Inc. will send one order of samples per household. The customer will be responsible to pay all shipping and handling charges at the time of checkout. The customer may place more than one sample in their shopping cart before checking out. The addition of samples may increase the shipping and handling charges in the shopping cart and must be paid upon checkout in order finish the order. An order is completed each time a customer checks out and submits all payment information so as to pay all charges posted in the shopping cart.
In the event that more than one order of samples are ordered by one particular individual or for any one particular household, Grandma's Herbs Inc. reserves the right to refuse to fulfill that order. In the event that it is determined by Grandma's Herbs Inc. that an individual or household is attempting to abuse the sample program, by placing and completing more than one order including samples after being notified of this policy, Grandma's Herbs Inc. reserves the right to refuse to fulfill the order and may retain the shipping charges collected at the time of the order. Abuse is defined as persisting to order samples after warnings are issued via email or phone calls that the sample orders for that individual or household have exceeded the sample order limit of one order.
Please feel free to place an order sample(s) of any of the products available on the FREE SAMPLE page of our website. We welcome all that want to try our products.